Terms of Service
Tony Masero Illustration and services it provides (the “Service”) allow people (the “Customer”) to purchase items of merchandise (the “Product”) on printed products. The Services are provided according to the following terms of service (the “Agreement”) and the Customers must only use the Services upon agreeing to the following rules and policies. Using the Services shows that the Customers accepts the Agreement. Any new products, features or tools that are added to the current Services are also subject to this Agreement. The Customers may contact Tony Masero Illustration about any enquiries; however, Tony Masero Illustration takes no responsibility to respond to the Customers.
Tony Masero Illustration reserves the right, at any time, to modify TOS, Services, fees. The changes might or might not be followed by a notice depending on the scale of the modifications. Tony Masero Illustration will not be liable to the Customer or any 3rd party for these changes. The Customer is responsible for becoming familiar with modifications. The Customer shows acceptance of modifications upon using the Service after the changes have been made.
2. ACCOUNT TERMS
The Customer certifies that they are 18 years or older and legally permitted to use the Services. Tony Masero Illustration can cancel your account in case these terms are not followed. The Customer accepts that e-mail addresses will be used for communication and newsletters. The Customer has the rights to cancel subscription from newsletters at any time. Breaching the Agreement as determined in the sole discretion of Tony Masero Illustration will result in a termination of your account.
3. TONY MASERO ILLUSTRATION RIGHTS
Tony Masero Illustration reserves the right to modify this Agreement, the Service and charges at any time. Violating this Agreement or other rules can result in account cancellation. We reserve the right to terminate service to any Customer for any reason at any time. You expressly understand and agree that Tony Masero Illustration shall not be liable for any direct, indirect, incidental or consequential damages, including but not limited to, loss of profits, investments in e-commerce activities or other losses resulting from your account cancellation. Tony Masero Illustration has the right in their sole discretion to remove any Content that is available through Services. Any type of abuse, threatening or unreasonable actions towards Tony Masero Illustration employees will result in account termination. Tony Masero Illustration may terminate Service and Customer’s account, remove Content or take technical and legal steps to block Customers if we think that the Customer is creating problems, possible legal liabilities, or in any other way acting against our principles and policies. It is forbidden for Tony Masero Illustration employees to use confidential information or any other Content from the Customers.
4. RETURNS & EXCHANGES
Tony Masero Illustration will only review replacement or return requests if the Product is broken or with a print error, provided that it is caused by Tony Masero Illustration. The Customer must contact Tony Masero Illustration within 30 days after the product has been delivered and provide pictures with defects. Tony Masero Illustration will review the issue and offer a re-print or a full compensation if it is Tony Masero Illustration’s fault. Returns will not be granted in case of the image quality issues. The liability for the products passes to the Customer when we deliver the products to the carrier. Tony Masero Illustration is not responsible for incorrectly provided Customer information that results into lost or misdirected shipments. In case of a re-shipment, the Customer must cover the expenses.
In the case of damaged goods, there is no need to send the product back to us. Simply email Tony Masero Illustration the order number and images of the damaged goods or only the order ID for lost goods and we will have replacements sent out right away.
For a lost or damaged order Tony Masero Illustration will provide you with a reprint. Please see our Terms of Service for the errors we take full responsibility for. For lost orders over £100 with no tracking information available refunds will not be provided. All refunds are issued on case by case basis.
5. FRAUDULENT ORDERS
The Customer is responsible for all the orders received and fulfilled by the Services, and must monitor the progress of the placed orders. Tony Masero Illustration is not responsible for any possible fraudulent activity on the Customer’s end and would not be issuing refunds.
6. PROCESSING AND DELIVERY TIMES
Tony Masero Illustration has provided the average fulfilment and shipping times; however, the actual time may vary. Tony Masero Illustration is not responsible for delays, lost packages or damage causes by a 3rd party, such as postal services. It is the responsibility of the Customer to contact the postal service in case of any issues concerning shipment. In special cases Tony Masero Illustration might refund a lost package.. Once an order is confirmed, it is impossible to edit the information. Should the Customer need to make changes, they must contact Tony Masero Illustration as soon as possible. Tony Masero Illustration does not guarantee to be able to implement the requested changes. Title to the Products that the Customer purchases from the Customers via Tony Masero Illustration passes to the Customers as soon as the products are produced.
The Customer must pay for orders prior to fulfilment. The Customers may save a credit or debit card for future charges. In cases where a credit or debit card is missing or the balance is insufficient, the order will not be produced. Payments for subscriptions are non-refundable. Cancelled subscriptions will remain active for the subscription period.
8. INTELLECTUAL PROPERTY AND CUSTOMER CONDUCT
Tony Masero Illustration has the rights to remove accounts that breaches this Agreement or applicable laws. This means that the Customer (and not Tony Masero Illustration ) is solely responsible for the details put forward using the Services. Tony Masero Illustration supports rights over content. In case you have a reasonable belief that a item is infringing copyright, please send us a notice.
9. LIMITATION OF LIABILITY
The Customer agrees that Tony Masero Illustration (and its affiliates, licensors and service providers, and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assignees) shall not be liable for any direct, indirect, incidental, punitive or consequential damages (damages for lost profits, goodwill, data or other intangible losses) resulting from the use or inability to use the Service or this Agreement. The Customer’s use of the Service is at their own sole risk. The Service is provided on an “as is” and “as available” basis without any warranty or condition, express, implied or statutory. Tony Masero Illustration does not warrant that the Service will be error-free or that the results that are obtained from the use of the Service will be accurate. However, the Customer has rights to request a return, exchange or replacement of a faulty product if it’s Tony Masero Illustration’s fault. Tony Masero Illustration does not warrant that the quality of material purchased or obtained using our Service will meet Customer’s expectations, or that errors in the Service will be corrected.
The Customer agrees to hold Tony Masero Illustration (and its affiliates, licensors and service providers, and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assignees) harmless and indemnify them from any claims or demands, including damages, liabilities attorney fees and similar due to violations of this Agreement or any other law by the Customer.
11. WARRANTY DISCLAIMER
Tony Masero Illustration (and its affiliates, licensors and service providers, and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assignees) is not liable for all warranties related to Tony Masero Illustration’s webpage and the use of it. Tony Masero Illustration assumes no liability for any errors in content; damage resulting from the use of the webpage; unauthorised access to personal information in our server; bugs, viruses or other which may be transmitted through a 3rd party or any other damage transmitted through this webpage. Tony Masero Illustration also makes no warranties of sites linked to Tony Masero Illustration’s webpage or their content, and of content advertised by 3rd parties. The Customers should use their best judgement when accessing 3rd party content.
12. FORCE MAJEURE
Neither party shall be in default or otherwise liable for any delay in or failure of its performance under this Agreement if the delay or failure arises by reason of any Act of God, or any governmental body, natural disasters, or other reason beyond the reasonable control of such party.